Booking or payment issue
Open the affected booking in your customer dashboard. Paid bookings include a private resolution form that stays attached to the correct payment.
Open customer dashboard →Auxilium support
Let’s get you to the right place.
Choose the path that matches your issue. Keeping booking questions inside the dashboard gives the support team the clearest record.
Provider application or payout
Open the provider dashboard to review application status, profile requirements, Stripe onboarding, bookings, and customer resolution requests.
Open provider dashboard →Account access
Sign in with the confirmed email address for your account. If you recently registered, check spam or promotions for the confirmation message.
Go to sign in →Contact Auxilium
For a question that cannot be submitted through a dashboard, email fribo@theauxillium.com. Include the account email and booking ID when relevant, but do not send passwords, full card numbers, or identity documents by email.
Emergency or immediate danger?
Auxilium is not an emergency service. Call 911 or the appropriate local emergency authority first. Contact Auxilium afterward so the marketplace account and booking can be reviewed.